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Terms & Conditions

Welcome to Enoch Casino. These Terms and Conditions set out the agreement between you and Enoch Casino (referred to as we, us or our) when you open an account, make a deposit, play our games or use any part of our website. Please read them carefully. They explain your rights and responsibilities, how we handle your money and how we resolve problems. If anything here is unclear, write to us before you play.

1. Accepting These Terms

By registering an account, logging in or placing any wager, you confirm that you have read, understood and agreed to these Terms, as well as our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play policy, KYC and AML Policy and Underage Gambling Policy. Together these documents form the full agreement between you and us. If you do not agree with any part of them, please do not use our services.

Where a game, promotion or feature has its own specific rules, those rules apply in addition to these Terms. If there is a conflict, the more specific rules govern that game or promotion only.

2. Who Can Play

Our services are intended for adults in Canada who are permitted to gamble online under the law that applies to them. To open and use an account, you must:

  • be at least 19 years of age, regardless of any lower age that may apply elsewhere;
  • be physically located in Canada, in a province or territory where our services are permitted and, where a province requires it, where we are regulated to offer them;
  • be acting on your own behalf and not for any other person or business;
  • not be self-excluded, whether with us or through a program that applies to you;
  • provide true, complete and current information about yourself.

We use geolocation and verification checks to confirm where you are and who you are. It is your responsibility to make sure that online gambling is lawful where you are. We may refuse service, restrict features or close accounts in any area where we are unable to offer our services lawfully.

3. Registering and Managing Your Account

You may hold only one account with us. Opening additional accounts, whether under your own name, a different name or someone else's details, is not permitted. If we find duplicate accounts, we may close all of them, void any bonuses and related winnings, and return only the verified balance of deposited funds where the law allows.

When you register, you agree to:

  • use your own legal name, date of birth, residential address and contact details;
  • keep your username and password private and not share your account with anyone;
  • update your details promptly if they change;
  • tell us right away if you believe someone else has accessed your account.

You are responsible for all activity carried out through your account using your login details. We may ask you to verify your identity, age, address and payment methods at any time, as described in our KYC and AML Policy. Some features, including deposits and withdrawals, are only available once the required checks are complete.

You may close your account at any time by emailing us. If you are closing your account because of concerns about your gambling, please say so, and we will apply the appropriate responsible gambling measures described in our Responsible Play policy.

4. Deposits

All accounts operate in Canadian dollars (CAD). Balances, wagers and winnings are displayed and settled in CAD. The minimum deposit is C$10. We currently accept deposits by:

  • Interac e-Transfer
  • Visa
  • Mastercard
  • Apple Pay
  • MuchBetter
  • Neosurf
  • Bank Wire / Transfer
  • Neteller

We do not charge fees on deposits. Your bank or payment provider may apply its own charges, which are outside our control. You may only use payment methods registered in your own name. Deposits must be made with funds that legally belong to you. Funds deposited must be used for gaming; we may refuse a withdrawal where funds have been deposited and withdrawn with little or no play, as this may indicate misuse of our payment systems.

Before any deposit, we carry out identity and geolocation checks. We may decline or reverse any deposit that does not meet our requirements or that we reasonably believe is connected to fraud or unlawful activity.

5. Withdrawals

You may request a withdrawal of your available cash balance at any time, subject to verification and any active bonus conditions. The minimum withdrawal is C$20 and the maximum is C$30 000 per month. Withdrawals are available by:

  • Interac e-Transfer
  • Visa
  • Apple Pay
  • MuchBetter
  • Bank Wire / Transfer

Once approved, most withdrawals are processed within 1 to 4 hours. Bank wire withdrawals may take up to 12 hours. The time it takes for funds to appear in your account also depends on your bank or payment provider. We do not charge fees on withdrawals.

Where possible, we return funds to the same method you used to deposit. If that method does not support withdrawals, we will ask you to choose another available method in your name. We may delay a withdrawal while we complete verification, review account activity or meet our legal obligations. We will let you know by email if we need anything from you.

If you win an amount that exceeds the monthly withdrawal limit, the balance will be paid in instalments in following months, unless we decide at our discretion to pay it sooner.

6. Bonuses and Promotions

From time to time we offer bonuses and promotions, including a first-deposit welcome offer for new players. All bonuses are subject to our Bonus Terms and to any specific terms shown with each offer. Please read them before you opt in. We may withdraw or change any promotion, and may refuse a bonus to any player, in line with the Bonus Terms.

7. Games, Random Number Generation and Live Games

Each game has its own rules, paytable and information page, which you can view before you play. By playing a game you accept its rules. Please make sure you understand how a game works before placing a wager.

Our digital games, such as slots and electronic table games, use random number generators (RNGs) so that each outcome is independent and unpredictable. Live dealer games are streamed from studios and are run by professional dealers using real cards, wheels and equipment. In live games, the result recorded by the game system is the official result.

A wager is accepted only when it is confirmed by our systems. We may refuse or limit any wager at our discretion. If you lose your connection during a game, the round will usually be completed by the game system and the result will appear in your game history.

8. Malfunctions and Errors

A malfunction voids all affected plays and pays. This includes situations where a game or system fails, a result is displayed or calculated incorrectly, a paytable is wrongly configured, or a live game is disrupted by a technical or human error. Where a malfunction occurs, we will void the affected wagers and, where appropriate, return the stakes to your balance.

If funds are credited to your account in error, they are not yours to keep. You must tell us as soon as you notice, and we may remove those funds from your account. Any winnings made using funds credited in error may also be removed.

9. Fair Play and Prohibited Conduct

We want our games to be fair for everyone. You must not:

  • use software, bots, scripts or any automated tool to play or to gain an advantage;
  • collude with other players or act together to manipulate outcomes;
  • exploit any fault, bug or error in our games or systems;
  • use another person's account, identity or payment method;
  • use VPNs, proxies or other tools to hide your true location;
  • deposit or withdraw money linked to crime, or use your account to move funds for others;
  • abuse bonuses or promotions, as described in our Bonus Terms;
  • behave abusively, threateningly or offensively towards our staff or other players.

If we reasonably believe you have breached this section, we may suspend or close your account, void wagers and winnings, withhold funds while we investigate and, where required, report the matter to the appropriate authorities.

10. Intellectual Property

All content on our website, including our name, logo, text, graphics, design and software, belongs to us or to our licensors and is protected by intellectual property law. Games are supplied by third-party providers who own the rights to them. You may use our website only for your own personal, non-commercial entertainment. You may not copy, reproduce, distribute, modify or reverse engineer any part of our services without our written permission.

11. Limitation of Liability

We provide our services on an as-available basis. While we work hard to keep our website running smoothly, we cannot promise that it will always be uninterrupted or free from errors. To the fullest extent permitted by law, we are not liable for:

  • losses arising from your own use of our services, including gambling losses;
  • interruptions, delays or failures caused by events beyond our reasonable control, such as internet outages, power failures or third-party service problems;
  • losses resulting from unauthorized use of your account where you did not keep your login details secure;
  • indirect or consequential losses, including loss of profit or data.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for fraud or for rights you hold under consumer protection law.

12. Suspension and Closure by Us

We may suspend or close your account if you breach these Terms, if we are required to by law, if we have responsible gambling concerns, or if verification is not completed. Where we close an account, we will return any verified cash balance to you unless the law or these Terms allow us to withhold it, for example where funds are linked to fraud or prohibited conduct.

13. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please email support@enochcasino.app with your username, a clear description of the issue and any relevant dates, amounts or screenshots. We will acknowledge your complaint and aim to resolve it as quickly as possible. More complex matters may take longer, and we will keep you informed by email.

If you are not satisfied with our final response, you may be able to refer your complaint to the authority or dispute resolution body that applies in your province, where one is available. We will tell you about any such option in our final response.

14. Changes to These Terms

We may update these Terms to reflect changes in law, regulation, our services or our business. We will post the updated version on our website and, where the changes are significant, let you know by email or through your account. Continuing to use our services after changes take effect means you accept the updated Terms. If you do not agree, you may close your account and withdraw your available balance.

15. Governing Law

These Terms are governed by the laws of Canada and of the province or territory in which you reside, to the extent those laws apply to your use of our services. Any dispute will be handled by the courts or bodies that have jurisdiction under those laws.

16. Contact Us

We offer support by email only. You can reach us at:

  • support@enochcasino.app for account, payment and general questions;
  • help@enochcasino.app for responsible gambling support;
  • mail@enochcasino.app for legal, privacy and formal correspondence.