Help Centre
Common questions, answered.
How old do I need to be to play?
You must be 19 or older to open an account and play at Enoch Casino. We confirm age and identity before any deposit.
Where can I play?
We operate in line with Canadian regulation, are regulated in the provinces that require it, and welcome players across Canada. Geolocation checks confirm you are playing where it is permitted.
Which payment methods can I use?
Deposit with Interac e-Transfer, Visa, Mastercard, Apple Pay, MuchBetter, Neosurf, Bank Wire / Transfer or Neteller. Withdraw with Interac e-Transfer, Visa, Apple Pay, MuchBetter or Bank Wire / Transfer.
How quickly are withdrawals paid?
Most methods pay out in 1 to 4 hours, and bank wire can take up to 12 hours. The minimum withdrawal is C$20, and the maximum is C$30 000 per month. We charge no casino fees.
What is in the welcome offer?
New players can opt in to a first-deposit welcome package. Specific offer details appear once you sign in or register, and full terms are shown before you opt in.
How do I contact support?
Email support@enochcasino.app, help@enochcasino.app or mail@enochcasino.app. All three reach the same team, and we usually reply within 24 hours.
Can I play on my phone?
Yes. Our full HTML5 site runs in mobile and desktop browsers. We also offer an iOS casino app and an Android app on Google Play.
What tools help me stay in control?
You can set deposit, wager and stake limits, add reality checks, take a break from 24 hours to 6 weeks, or self-exclude. Lower limits apply instantly, and increases take 24 hours.
Still stuck? Email us and we will help.