Privacy Policy
At Enoch Casino, we respect your privacy and take our responsibility for your personal information seriously. This Privacy Policy explains what information we collect when you use our website and services, why we collect it, how we use and protect it, and the choices and rights you have. It applies to everyone who visits our website or holds an account with us. We handle personal information in line with applicable Canadian privacy laws.
Information We Collect
We collect only the information we need to run a safe, lawful and enjoyable casino. This includes:
- Identity and contact details: your name, date of birth, residential address, email address and phone number.
- Verification information: copies of identity documents, proof of address and, where required, information about the source of your funds or wealth.
- Financial information: details of the payment methods you use, deposit and withdrawal history and transaction records. We do not store full card numbers on our own systems; these are handled by our payment partners.
- Account and gaming activity: your login history, wagers, game history, bonuses, limits and responsible gambling settings.
- Technical and location information: IP address, device type, browser, operating system and geolocation data used to confirm you are in a permitted area.
- Communications: the content of emails you send us and our replies.
Most of this information comes directly from you. Some comes from your device when you use our site, and some comes from trusted third parties such as identity verification services, payment providers and fraud prevention tools.
Why and How We Use Your Information
We use your personal information to:
- create and manage your account and provide our games and services;
- confirm your identity and age and check that you are located where our services are permitted;
- process deposits and withdrawals in Canadian dollars;
- detect, prevent and investigate fraud, money laundering, cheating and other prohibited activity;
- meet our legal and regulatory obligations, including record keeping and reporting;
- support safer gambling, including applying your limits, monitoring for signs of harm and honouring self-exclusion;
- respond to your questions and complaints;
- improve our website, games and service quality;
- send you marketing, where you have agreed to receive it.
Legal Bases for Processing
We process your personal information on one or more of the following grounds:
- Consent: when you agree to something specific, such as receiving marketing or accepting non-essential cookies. You can withdraw consent at any time.
- Contract: when we need the information to open your account and provide the services you ask for.
- Legal obligation: when the law requires us to collect, keep or report information, for example for age verification and anti-money laundering purposes.
- Legitimate interests: when we have a reasonable business need, such as preventing fraud or improving our services, and this does not override your rights.
Who We Share Your Information With
We do not sell your personal information. We share it only where necessary and with organizations that are required to protect it. These include:
- Payment providers that process your deposits and withdrawals, such as banks, card networks and e-wallet services.
- Verification and fraud prevention services that help us confirm identity, age, address and location and screen against sanctions and politically exposed person lists.
- Service providers that host our website, supply our games, deliver email, provide analytics and support our operations.
- Authorities and regulators where we are legally required to share information, or where needed to prevent crime or protect the safety of others.
- Professional advisers such as auditors and lawyers, under strict confidentiality.
If our business is reorganized or transferred, your information may be passed to the new operator, who will be bound by equivalent privacy protections.
Cookies
We use cookies and similar technologies to keep our website working, remember your preferences and understand how our site is used. For full details, including how to manage your settings, please read our Cookie Policy.
How We Protect Your Information
We use technical and organizational safeguards designed to protect your information against loss, theft and unauthorized access. These include encrypted connections, access controls that limit who can see your data, secure hosting and regular reviews of our security practices. You also play a part: please choose a strong password, keep it private and log out on shared devices. No system is completely secure, but if we become aware of a breach that affects you, we will notify you and the relevant authorities as required by law.
How Long We Keep Your Information
We keep personal information only for as long as we need it for the purposes described here, or as long as the law requires. Anti-money laundering and gaming rules require us to keep certain records, including identity and transaction records, for a set period after your account is closed. Information about self-exclusion may be kept longer so we can continue to protect you. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you and receive a copy;
- Correction of information that is inaccurate or incomplete;
- Deletion of your information where we no longer have a valid reason to keep it;
- Objection to certain types of processing, including direct marketing;
- Withdraw consent where we rely on it.
Please note that we may not be able to delete information we are legally required to keep. To make a request, email mail@enochcasino.app. We may ask you to confirm your identity before we respond, so that your information is not disclosed to someone else.
Your Marketing Choices
We will only send you promotional messages if you have agreed to receive them. You can change your preferences at any time in your account settings, by using the unsubscribe link in any marketing email, or by writing to us. We will never send marketing to players who are self-excluded or on a break, and we will still send you important service messages about your account.
International Transfers
Some of our service providers may store or process information outside Canada. When this happens, your information may be subject to the laws of that country. We take steps, including contractual protections, to make sure your information receives a comparable level of protection wherever it is handled.
Age Requirement
Our services are for adults aged 19 and over only. We do not knowingly collect personal information from anyone under 19. If we discover that a minor has provided information to us, we will close the account and delete the information unless we are required by law to keep it. Please see our Underage Gambling Policy for more information.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will tell you about significant changes by email or through your account.
Contact Us
For privacy questions or requests, please email mail@enochcasino.app. For general account help, contact support@enochcasino.app. We provide support by email only.